Syrinx said:
The wife was driving the RAV home from work today. On the freeway, she says she heard a clunk, and the car lost all power (Turtle came on), like she started braking. She got it over to the side and came to a stop...
This sounds like a classic speed sensor issue (particularly the part where she was able to restart the car). This happened to me in almost exactly the same way, and I had my vehicle (#2496) towed to a local EV certified Toyota dealer for repair (one that I no longer recommend). In those days, they had to swap the entire motor assembly to fix the speed sensor.
Now, they can pop in a new speed sensor, plus the latest firmware 1.3.101 should disregard slightly out of tolerance errors from the speed sensor (but, it obviously can't fix a failed speed sensor).
I recommend disconnecting the JdeMO before taking it in for diagnosis. It's not fun to do the first time, but it takes no tools and shouldn't take more than a minute or two.
I also recommend
NOT disconnecting the 12 volt battery, since it may lose DTC codes used for troubleshooting (normally, I recommend this since the very act of disconnecting JdeMO may trigger a CHECK EV message, as you are breaking both of the high voltage interlock loops). We want to preserve the data since you don't need to attempt to restart the car again prior to repair.
You're going to remove the JdeMO low voltage harness plugs 4 and 5 from the vehicle and reinstall the original Toyota harness plug back into the Tesla onboard charger. Please place the plugs in plastic bags that are zip-tied or taped on to the now exposed plugs 4 and 5 to prevent dirt and moisture from entering those plugs.
Refer to pages 20-23 to help you identify the correct plugs.
JdeMO Installation Manual RAV4 EV":
https://www.dropbox.com/s/bgzq16qi65lorq7/JdeMOinstallationManualRav4EVpaperA4.pdf?dl=0
There is absolutely nothing that just happened to your vehicle that requires the dealer to remove any JdeMO hardware. The unit will now be electrically disconnected from the RAV4, so that prevents the usual, "Yeppers, that funny new fangled gizmo MUST be the problem, because these cars never fail" or the even more common, "We are going to need to git some cash out of ya to work around that complicated gizmo ya got there".
You can have the EV tech at the dealer call me with any questions they may have. Our phone number is on the JdeMO unit.
Please suggest to them that you suspect a speed sensor failure. Toyota may actually have this part in stock now, but if not, Tesla should have them in Fremont / SF Bay Area.