Purchased a Toyota Rav4 EV not one month ago, Vin 1799. I was so looking forward to it, all electric, and could handle my 50 mile daily commute. Everyone said not to buy this car without the Toyota Platinum warranty but because of the mileage and age of the vehicle it was not possible. I looked over the Toyota warranty and compared it to the Maxcare warranty and they looked comparable so I pulled the trigger.
3 weeks into the ownership of the car (which I was absolutely loving) it died on the highway. I had it towed to my dealership who supplied me with a loaner car and went to work. They called later that evening to say they would have more information the following day, apparently they had no technicians that could work on it.
The following day Carmax service called me back to tell me that they normally send vehicles to local dealerships to certified mechanics when they cannot fix it themselves. Unfortunately, the dealership they deal with wouldn't touch it and it would have to be shipped to California (I'm in NV) and the repairs done there. They told me that they had approval to do this once but if I had any further issues, it would be MY responsibility to pay for the trip to CA and back. I told them that since I paid for Maxcare, once I got it to their dealership, it should be their problem to get it fixed wherever need be (I mean they regularly ship cars between states at no charge if you want to test drive something not on their lot).
I contacted corporate who told me they'd look into it and call me back the following day, When they did, I was informed that my only choice now was to return the vehicle and get something else. I was told that this was being done because I was still in my 30 day guarantee window. I assume that we're I not in that window, I'd be **** out of luck.
I figured Carmax could be relied upon to fix what they'd sold.
Even though I had it less than a month, this was my all time favorite car.
I know I should have tried harder to find one that I could buy a platinum warranty for but the Maxcare looked pretty good and the recall regarding losing power on the highway had been done so I figured I was in the clear.
3 weeks into the ownership of the car (which I was absolutely loving) it died on the highway. I had it towed to my dealership who supplied me with a loaner car and went to work. They called later that evening to say they would have more information the following day, apparently they had no technicians that could work on it.
The following day Carmax service called me back to tell me that they normally send vehicles to local dealerships to certified mechanics when they cannot fix it themselves. Unfortunately, the dealership they deal with wouldn't touch it and it would have to be shipped to California (I'm in NV) and the repairs done there. They told me that they had approval to do this once but if I had any further issues, it would be MY responsibility to pay for the trip to CA and back. I told them that since I paid for Maxcare, once I got it to their dealership, it should be their problem to get it fixed wherever need be (I mean they regularly ship cars between states at no charge if you want to test drive something not on their lot).
I contacted corporate who told me they'd look into it and call me back the following day, When they did, I was informed that my only choice now was to return the vehicle and get something else. I was told that this was being done because I was still in my 30 day guarantee window. I assume that we're I not in that window, I'd be **** out of luck.
I figured Carmax could be relied upon to fix what they'd sold.
Even though I had it less than a month, this was my all time favorite car.
I know I should have tried harder to find one that I could buy a platinum warranty for but the Maxcare looked pretty good and the recall regarding losing power on the highway had been done so I figured I was in the clear.
