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Did you happen to notice if the climate button at the bottom of the RavCharge screen indicated climate was 'On' before you tried to start it? I have seen a few instances of cars getting stuck in a weird state where the Entune data makes it looks like climate's on even though it's not. Were that the case RavCharge would immediately report back that it successfully started the climate because it think's it's already on. It should clear up by either sending the 'stop climate' command first or letting a climate cycle complete someplace where the car has cell reception. Let me know if the issue persists.