In my experience with the SOS roadside guys, remember these are just drivers. They get their marching orders from a dispatch center that's only semi-affiliated with Toyota. It's kind of like being sublet much as a AAA towtruck isn't actually owned by AAA.
You getting on the phone and insisting the car go to your dealership won't happen initially. You have to stand your ground and push for it. With Toyota, ie the 800-331-4331 #.
For these drivers, time is money. Standing around waiting vs you waiting for them isn't even in the same league in their heads... after all, they are punched in on a work clock. You aren't. So, trying to appeal to them is futile. Get it set up when you call SOS/the roadside people as to where you want your car. You cannot redirect the driver once he's there "just because" ... even if they are wrong about distance.
I have seen cars (PHEVs) come to me with shredded tires, flat tires, ... EVs out of charge... Camrys and Tundras & other models ... it's usually the same experience. Drivers take the path of least resistance: listen to their home base. You have to talk to Toyota Roadside and make the path you want happen. In the case of a Rav4 EV recently, which stopped about 30 miles away, he was able to convince the Roadside folks to bring it back here, where we know the car, rather than face the great unknown elsewhere. And, we have a Rav4 EV loaner, thank heavens.
That said, sorry for the hassle. Brave new world and all that....
