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My 5K appointment with Rodland Toyota was very reassuring. I voiced concerns about future maintenance with the Assistant Service Manager. Specifically software updates, and how they would need an adapter harness to connect. They just asked for advanced notice so they could communicate with Toyota/Tesla on details. I also let it be known that I would be posting my experiences online, and that many out of state owners are interested in this topic. Furthermore... I mentioned I had heard that some Wa. owners were considering legal action when service was denied. That raised some eyebrows. But timing is everything. While leaving, next to my Rav, were the Service Manager Bob, and Owner of Rodland Toyota, Buzz Rodland. I thanked Bob for servicing my Rav even though they aren't required too, and how much I appreciated them stepping up. Buzz Rodland was a 1st gen Rav Ev owner and knew all about our 2nd gen and its Tesla drive train. Rodland's extreme professionalism and willingness to service our vehicles is no fluke. Mr. Rodland will be President of the Washington State dealers association for 2013-2014.http://www.heraldnet.com/article/20130826/BIZ/708269935/1005/Everett’s-Buzz-Rodland-to-lead-state-auto-dealers-groupI really don't like car dealerships very much. But this place sets the bar.
My 5K appointment with Rodland Toyota was very reassuring. I voiced concerns about future maintenance with the Assistant Service Manager. Specifically software updates, and how they would need an adapter harness to connect. They just asked for advanced notice so they could communicate with Toyota/Tesla on details. I also let it be known that I would be posting my experiences online, and that many out of state owners are interested in this topic. Furthermore... I mentioned I had heard that some Wa. owners were considering legal action when service was denied. That raised some eyebrows. But timing is everything. While leaving, next to my Rav, were the Service Manager Bob, and Owner of Rodland Toyota, Buzz Rodland. I thanked Bob for servicing my Rav even though they aren't required too, and how much I appreciated them stepping up. Buzz Rodland was a 1st gen Rav Ev owner and knew all about our 2nd gen and its Tesla drive train. Rodland's extreme professionalism and willingness to service our vehicles is no fluke. Mr. Rodland will be President of the Washington State dealers association for 2013-2014.
http://www.heraldnet.com/article/20130826/BIZ/708269935/1005/Everett’s-Buzz-Rodland-to-lead-state-auto-dealers-group
I really don't like car dealerships very much. But this place sets the bar.