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I thought about this too. However, it appears that Toyota's system is set up so that a dealer technician has to open any technical case with Toyota in order to get an issue into the system. If you call Toyota Customer Care like I did, you will find that a person knowledgeable about the RAV4 EV and its various issues will call you back. However, he is a customer service person, not an engineer, but he can coordinate between engineering and your dealership and make sure your issue is properly escalated.I just wanted to point that out because it sounds like you want to get Toyota to do something without taking your car to a dealer. That's not going to happen. If you're not getting satisfactory service at the dealer, then you should talk to Toyota Customer Service for engineering escalation, etc.Ampster beat me to it. Kevin is the person I talked to as well. I have his direct number.
I thought about this too. However, it appears that Toyota's system is set up so that a dealer technician has to open any technical case with Toyota in order to get an issue into the system. If you call Toyota Customer Care like I did, you will find that a person knowledgeable about the RAV4 EV and its various issues will call you back. However, he is a customer service person, not an engineer, but he can coordinate between engineering and your dealership and make sure your issue is properly escalated.
I just wanted to point that out because it sounds like you want to get Toyota to do something without taking your car to a dealer. That's not going to happen. If you're not getting satisfactory service at the dealer, then you should talk to Toyota Customer Service for engineering escalation, etc.
Ampster beat me to it. Kevin is the person I talked to as well. I have his direct number.
