I woke up Monday July 31 to find a charging interrupted email notification from Entune. I tried charging my 2013 RAV4EV immediately and no luck - the relays in my EVSE made some clicking noises and the charging stopped after about 10 seconds. Same symptoms with 3 different EVSE.
I have a JdeMO on my car - call me a criminal if you like. I spoke with Toyota Palo Alto on the phone that day and they were happy to overlook that transgression: "You have a JdeMO? No problem! We're happy to do the diagnosis and warranty work, just pay us for an hour's labor to cover its partial removal and installation." They diagnosed it quickly a few days later and found that the charger had the usual CHG_f078 "Charger internal problem detected" alert on the Tesla side. Standard code for charger failures as reported by astroev and others on the forum. My car is a bit over 4 years old with under 25,000 mi - the 5 yr / 60K mi drivetrain warranty is in effect.
PA Toyota calls me with the news. Then the service advisor tells me that Toyota (TAS) will not authorize a warranty replacement until the JdeMO is totally removed. Not electrically disconnected, totally removed. This stumps Toyota PA - they have done numerous warranty repairs wit JdeMOs and never ran into this before.
I call Toyota and establish a case. Thorn is assigned as my case manager and he calls me back. He agrees that this is not rational and says he will look into it. Interestingly, he asks if the I am still making payments on the car. I say YES and tell him that I may not continue if they do not authorize a warranty repair. After about 2 weeks he calls me back and says that he, TAS, and the dealer have discussed the issue and the JdeMO must be removed. He acknowledges that this is not tied to any sort of rational analysis: there is no fault tree or failure analysis that shows that the JdeMO could produce this error code, especially if it is electrically disconnected from the car (my suggestion and request). He does tell me that the reason for this decision is that page XXX of the owners manual says that the warranty is not valid if third party products are installed on the car.
I ask Tony W to remove the JdeMO and I am happy that he can do so in fairly short order at a very reasonable price. After removal, I take the car back to Toyota PA and they are able to do the replacement in only about 3 days - Tesla must have had one in stock.
I have my car back now and am looking forward to having the JdeMO reinstalled. I am happy to have this behind me, but I may not have been so fortunate if there was a more complex problem and the car did not return the failed charger error code; I can see Toyota wanting to blame a more complex problem on the JdeMO even if there was no way it could be responsible. Other folks may want to consider having their JdeMOs removed before taking their cars in for any more complex warranty issues.
I have a JdeMO on my car - call me a criminal if you like. I spoke with Toyota Palo Alto on the phone that day and they were happy to overlook that transgression: "You have a JdeMO? No problem! We're happy to do the diagnosis and warranty work, just pay us for an hour's labor to cover its partial removal and installation." They diagnosed it quickly a few days later and found that the charger had the usual CHG_f078 "Charger internal problem detected" alert on the Tesla side. Standard code for charger failures as reported by astroev and others on the forum. My car is a bit over 4 years old with under 25,000 mi - the 5 yr / 60K mi drivetrain warranty is in effect.
PA Toyota calls me with the news. Then the service advisor tells me that Toyota (TAS) will not authorize a warranty replacement until the JdeMO is totally removed. Not electrically disconnected, totally removed. This stumps Toyota PA - they have done numerous warranty repairs wit JdeMOs and never ran into this before.
I call Toyota and establish a case. Thorn is assigned as my case manager and he calls me back. He agrees that this is not rational and says he will look into it. Interestingly, he asks if the I am still making payments on the car. I say YES and tell him that I may not continue if they do not authorize a warranty repair. After about 2 weeks he calls me back and says that he, TAS, and the dealer have discussed the issue and the JdeMO must be removed. He acknowledges that this is not tied to any sort of rational analysis: there is no fault tree or failure analysis that shows that the JdeMO could produce this error code, especially if it is electrically disconnected from the car (my suggestion and request). He does tell me that the reason for this decision is that page XXX of the owners manual says that the warranty is not valid if third party products are installed on the car.
I ask Tony W to remove the JdeMO and I am happy that he can do so in fairly short order at a very reasonable price. After removal, I take the car back to Toyota PA and they are able to do the replacement in only about 3 days - Tesla must have had one in stock.
I have my car back now and am looking forward to having the JdeMO reinstalled. I am happy to have this behind me, but I may not have been so fortunate if there was a more complex problem and the car did not return the failed charger error code; I can see Toyota wanting to blame a more complex problem on the JdeMO even if there was no way it could be responsible. Other folks may want to consider having their JdeMOs removed before taking their cars in for any more complex warranty issues.
. I know that in the old leaf the humps on the side near the wheels are for the most part empty based on some stripped pictures I saw of the leaf. That was a shame since you could clearly use that extra storage space. I also liked the nissan's around view monitor it is quite amazing! I still think it would be a good idea to wait till the new leaf gets tested for the 'real world range' you never know what actual range it could have. I feel that it will have more than 150 miles otherwise nissan will really have screwed themselves up.
